Customer can request again after 5 min and the maximum attempt should be 3, after that user will be blocked for 24 hours.
CHECK YOUR JUNK
Not seeing your password reset email? Please check your junk mail box--or spam--or anywhere else, like a firewall inbox.
If you're still having trouble, give us a call during business hours, M-F, 9 a.m. until 6 p.m. central time. Or email us on firstname.lastname@example.org.